Frequently Asked Questions

You can fill out our web contact form or reach us via the following channels:

• Export office (Peru): (+51) 01 413 5377
• International Sales 1 (WhatsApp): +51 957 204 148
• International Sales 2 (WhatsApp): +51 988 955 158
• Email: [email protected]
• Facebook: @AmazonAndesExport

Be a natural person or a company with a client portfolio—or genuine interest—in distributing 100% pure, organic, high-quality natural products.

Yes — how we ship depends on who you are:

Retail customers & small orders: worldwide by DHL courier for small–medium parcels (typically 3–7 business days). Within Peru we also deliver to your door.

Distributors & wholesale buyers: bulk and container volumes ship by air or sea freight under the Incoterm that fits your operation — EXW · FOB Callao · CIF · DAP · DDP — with full export documentation (COA, phytosanitary certificate, packing list). Send us your destination port and volume and we'll quote freight and lead time.

No. Our clients include supermarket chains, natural product stores, pharmacies, retailers, and independent sellers. We are not a multi-level marketing network and do not follow those policies.

Yes. We have catalogs for our registered brands Amazon Andes and Energy Green. Physical catalogs are shipped free with a minimum order. Browse the online catalog here.

We offer several price tiers with minimums starting at USD 1,000. For a tailored quotation, contact our sales team.

No. We offer a free commercial opportunity for independent sellers—no monthly fees, quotas, or memberships.

Courier shipments typically arrive in 24–48 hours domestically (times may vary by carrier and location).

Yes. All products have a DIGESA sanitary registry. Our processes are certified with GMP and HACCP, and our products carry organic certifications as applicable. See details here.

The origin of our Amazon Andes products is 100% Peruvian. Our Energy Green line may include items not produced in Peru (e.g., collagen).

We offer capsules, tablets, powders, and oils under our registered brands Amazon Andes and Energy Green.

• Training: monthly sessions and a product-use vademecum (benefits & directions).
• Commercial support: distributor pricing, discounts, and monthly promotions.
• Marketing: inclusion of your business data on amazon-andes.com, energygreen.pe, and social media.
• Assets: digital files for posters, banners, and flyers. Physical materials with qualifying orders.

Yes. We can manufacture with your company or project brand (private label). Contact us for MOQs, formulas, compliance, and lead times.

Lead times depend on packaging, formula, and certifications. As a guide, 4–8 weeks after artwork approval for standard items; MOQs vary by format. Request a quote for specifics.

Yes. We provide spec sheets, COAs, and guidance on label claims and nutrition panels for target markets. Final compliance is the brand owner’s responsibility.

Yes. Each lot is quality-checked and can be accompanied by COA, microbiology, heavy metals, and pesticide test results where relevant.

We accept common international methods (e.g., bank transfer) in major currencies (USD/EUR). Terms are confirmed on your proforma invoice.

We commonly work with EXW, FOB, and CIF. We can align with your freight forwarder’s requirements.

Our core promise is certified organic (where applicable) and no preservatives. Check each product page for its specific certifications.

Most botanical superfoods are plant-based and naturally gluten-free. Some products (e.g., collagen) are animal-derived. Always review the product’s allergen statement.

Typical shelf life ranges from 18–36 months depending on the item. Store in a cool, dry place, away from direct light and heat. Check the label for exact dates and storage.

Yes. We maintain lot-by-lot traceability from origin to finished goods for quality and safety.

We responsibly source from the Peruvian Andes & Amazon, partnering with local communities. Processing and quality controls are carried out at our facilities in Lima, Peru.

We prioritize recyclable or responsibly sourced packaging where feasible. Packaging specs are listed on each product page or can be requested from our team.

Transit times vary by destination and carrier. Express courier is often 3–7 business days. Customs processing may extend timelines—track your shipment via the courier link.

Import duties, VAT, or local taxes may apply and are the buyer’s responsibility. Check your country’s regulations before ordering.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or solution promptly.